At Love and Lace, we want your shopping experience to be seamless and enjoyable. If you're not completely satisfied, you can return or exchange your purchase within 30 days of delivery—hassle-free!

Return and Exchange Guidelines:

• Items must be unworn and in original condition.
• For returns due to a change of mind, customers are responsible for return shipping costs.
• We’ll cover return shipping for damaged or incorrect items.

How to Start a Return or Exchange:

1. Email us at info@shoploveandlace.com
2. Provide your name, order number, and the reason for your return.
3. If the return is for a damaged or incorrect item, please include a photo for faster processing.

Once we receive the return, we’ll process a refund. For exchanges, we’ll promptly send your new item.

Final Sale: For sanitary reasons, panties are non-returnable.

Order Cancellations: Orders can be canceled within 24 hours of purchase. After shipping, orders cannot be canceled but can be returned once delivered.

Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us right away for a replacement or full refund. We’ll cover return shipping for any defective or incorrect items.

We’re committed to making sure you have a wonderful experience with Love and Lace!